Finding ROI In Document Collaboration

Done right, enabling your employees to collaborate on documents cuts costs by making them more productive, efficient and effective collectively, in addition to improving the quality of their output and the business processes that output supports. It’s an attractive proposition, and like many attractive propositions, it’s on the other side of a minefield.

The ROI in document collaboration is found in the difference between the cost of implementing collaboration and the cost of not doing so. What does it cost your company when a contract or proposal is only as good as the input of three workers in one office when it could have benefited from the expertise and insight of a dozen experts from across the enterprise? What is the cost of the extra time it takes to finalize a document when workers are collaborating inefficiently via email, or snail mail, or fax? What is the cost to your brand when a customer or client sees the wrong version of a document with outdated information or errors because of a glitch in the flow? What is the cost of making poorer business decisions because decision makers are literally not “on the same page” of content with strategic and tactical implications? These are the serious costs every enterprise must attempt to quantify before counting up the simple nuts and bolts expense of a collaboration initiative.

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