Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively than ever.
Today, many organizations still rely on manual or paper-based processes which serve to slow down operational agility, lower first-time fix rates, and increase maintenance costs. This is primarily due to the fact that corporate applications like ERP, CRM, FSM, and EAM are complex and totally inaccessible to workers at the edges of the enterprise.
By digitizing and simplifying the critical tasks and processes, and delivering them securely to the smartphones and tablets of your field service workers, you can ensure that your field organization is able to meet the increasing demands of the business.
Where do you start in order to maximize the impact of mobility?
Field service organizations and the IT teams that support them are increas- ingly realizing that mobility is key to driving transformational change, but they aren’t sure where to start. Whether it’s performing service delivery, activating customers, inspecting or servicing equipment, or building out new infrastructure, mobile-enabling field teams can ensure SLAs are met, customer satisfaction is high, call center and excess inventory spend are minimized, and projects are completed on-time.
Although use cases vary by industry, there are many commonalities across business functions. Leveraging our real-world experience with customers across industries such as utilities, oil and gas, construction, industrial manufacturing, communications, and more, we have gathered the top use cases to help you identify where to quickly deliver value through field service mobility.
Top Use Cases
Work Order Management
Maximize the effectiveness of field teams by providing them with up-to-date information on work orders, SLAs and line items to maximize their effectiveness.
Ensure higher first-time fix rates and speed up time-to-resolution by providing field workers with real-time access to parts and materials inventory and ordering capabilities straight from the field. Keep equipment inventory up-to-date to mitigate excess ordering.
Ensure field technicians provide the right level of service while optimizing incremental revenue opportunities.
Safety and Compliance
Digitize paper forms and utilize notifications for routine safety checks and other compliance-related reporting such as incidents and hazardous materials.
Keep projects moving in the field by mobilizing administrative tasks such as approvals for purchase orders and purchase requisitions, as well as the submission of expenses, time sheets and more. Consolidated push notifications expedite approval cycle times, even from multiple backend systems.
Did You Know?
Chatbots - A Quicker, Safer Way for Field Teams to Communicate
Mobile offers native voice-to-text functionality which provides field workers a quicker and safer way to communicate with managers at local depots and headquarters. Incorporating chatbot technology into micro apps for safety check updates, service ticket confirmation, and other time-sensitive tasks makes it easy and safe for service teams to update records in real-time.