CHFA's processes were very paper intensive. A single file ranges from 300 pages for a single family loan to more than 7,000 pages for a commercial loan. Staff continue to add documents throughout the life of the loan. These files must meet specific criteria and go through complicated business and loan approval processes. On top of that, CHFA has to meet compliance for both government and financial regulatory bodies. These require some retention periods to stretch for more than 60 years.
To solve these problems, CHFA chose the OnBase enterprise content management (ECM) suite from Hyland Software. CHFA started with the first implementation in Human Resources (HR). As a smaller department, it was an easy win that quickly proved the value of ECM. The agency then moved on to Asset Management, Home Finance, Single Family Lending, Multi-family Lending, Low Income Housing, Tax Credit Allocation and Business Finance. "We are removing low-value tasks from employees with OnBase across the agency. That way, they can focus on decisions as their daily workflow, not paperwork," says Brian Mueller, ECM Program Manager.