Enterprise Content Management: Ohio HealthCare Federal Credit Union Selects Hyland Software's OnBase

Hyland Software Inc., developer of the OnBase enterprise content management (ECM) software suite, announced that Ohio HealthCare Federal Credit Union recently joined 370 credit unions already use OnBase. With $32M in assets and 7,200 members, Ohio HealthCare Federal Credit Union has implemented OnBase in its front-line operations to increase process efficiency and enhance member service. The Dublin, Ohio-based credit union is leveraging OnBase across its three branches to keep pace with its growing membership.

Ohio HealthCare FCU installed OnBase in May and has already seen significant benefits. Employees at the credit union use OnBase to scan, index and archive documents such as new member applications and loan applications to decrease processing time of documents and increase member satisfaction.

In the past, if a member visited one of Ohio HealthCare FCU's hospital branches to make a change on their account it would necessitate a week-long process. A formal request for the member's original paper application would be submitted to the home office, which would have to dig through storage to find the document, with no guarantee that it would be found or that the document was still legible. The home office would verify the member's statement and provide the branch with permission to make the requested change. Now that all the credit union's member applications are stored in OnBase and are accessible across all branches, the credit union is able to process the request directly from the branch, thereby decreasing the response time from five days to 15 seconds.

"Over the last eight years, we began upgrading our internal systems, and it became clear that imaging and document management were key components to providing the level of member service required to be a serious player and avoid the merger list," said Bill Butler, president and CEO of Ohio HealthCare FCU.

"After meeting the folks at Hyland Software and talking to other Hyland credit union customers, we knew we needed to implement OnBase if we wanted to enhance our member service and pull ourselves out of the quagmire of paper-based processes."

OnBase is an ECM software suite with applications that include document imaging, workflow, electronic document management, COLD/ERM and records management. OnBase allows financial institutions to manage all digital content, including scanned paper documents, e-mails, faxes, print streams, application files, e-forms, Web content and multimedia files.

Ohio HealthCare FCU has integrated OnBase with Harland Financial Solutions' ULTRADATA System for core processing. The seamless integration of OnBase with ULTRADATA makes information management easier while improving service to members of the credit union. Through this integration, employees will be able to instantly access all member documents and reports across Ohio HealthCare FCU's three branches directly through the ULTRADATA System interface. Eventually, Ohio HealthCare FCU plans to implement OnBase throughout the entire credit union, including in the accounting and human resources departments.

"As credit unions expand their membership, it is important that they implement technology to increase connectivity between their branches so that member service is enhanced," said Jason King, director of financial services for Hyland Software. "Through OnBase, credit unions of all sizes recognize a rapid ROI and see dramatic enhancements to the member experience by linking all business- and member-centric documents and making this information quickly available enterprise-wide through a single repository."

About Ohio HealthCare FCU
Ohio HealthCare Federal Credit Union, headquartered in Dublin, Ohio, is a federally chartered credit union serving 7,200 members associated with health care-related fields in Ohio. With three branches located in the greater Columbus, Ohio-area and $32 million in assets, Ohio HealthCare FCU is committed to enhancing the member experience. For more information about Ohio HealthCare Federal Credit Union, visit the company's Web site at www.ohiohealthcarefcu.com.

SOURCE: Ohio HealthCare FCU