Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.
For these service organizations, success is measured by the ability to meet customer demands while generating revenue through processing data in a timely manner, without jeopardizing accuracy or privacy. Taking on the task of processing a business’ data can be cumbersome due to the large amount of complex data that resides within physical documents.
In order for BPOs to satisfy the needs of all of their customers, they must integrate a solution capable of handling a range of data from various document layouts and formats, scalable to address all types of projects, and able to maintain profit margins.