Effective Document Management Builds Productivity And Retention In Your Remote Workforce

In this case study, a credit-reporting business moves from an office-based to a paperless remote business model, resulting in productivity gains of 50% and improving employee retention by 100%.

Based in Colorado, Advantage Credit, Inc., (ACI) provides credit-reporting services to mortgage lenders, brokers, banks, home equity lenders and others in the mortgage industry. Services offered include credit reporting, customer training, fraud alerts, identity theft recovery, credit analysis, bi-lingual service and more.

ACI's highly trained staff of 16 reviewed and processed sensitive customer information using primarily paper documents. Intensive paper-based work processes did not allow the company to offer any type of job flexibility benefits. After a decade in the credit-reporting services business, Don Unger, President of ACI, started seeing an alarming trend of employee turnover as his workforce matured. He realized that if he could allow his employees to work at home, he could offer them more flexibility with their schedules, and thereby retain his well-cultivated company assets. After much thought, he came to the conclusion that transitioning to a remote business model would deliver him the best of all worlds.

Unger knew that offering ACI employees more flexibility would help control turnover. He initially started looking for a phone enhancement system, but given the large amount of paper files and records that each employee needed to have access to, he knew he needed a document management solution as well; one capable of taking paper forms and faxes, and converting them to a digital format that could be reviewed edited and faxed or e-mailed back to his customers.

Access this content to read this case study in its entirety.