Diversified Information Technologies Delivers $4 Million Customer Savings With Forms Processing Software
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Diversified Information Technologies, Inc. is a business process outsourcing (BPO) firm based in Scranton, Pennsylvania. The company began in 1983 by providing archival records management services to its clients, and has progressed to offer electronic mailroom processing, document and data capture, automated forms processing, inactive and active records management and storage, backup data storage, fulfillment services and secure document destruction with historical reconciliation.
When a Fortune 100 financial services customer rolled out a new business, the company needed policyholder files and claims documents that could be readily accessible to employees in multiple business units. Moreover, the company was seeking a way to cut the cost of creating multiple photocopies and shorten the time frame necessary to process and access.
The company wanted not only to focus more energy on their core competencies, but to redistribute their employee resources to save on staffing and training costs and to increase their customer satisfaction by providing the best quality services in a timely manner. Ensuring the integrity of business records and mitigating the risk of lost information meant Diversified devising a new strategy for processing policy-related content.