Design, Storage, And Handling Offer Greater Support With FieldPoint's Field Service Software

Challenges

• Limited visibility into service history
• Took more than a couple of weeks to produce invoices
• Extensive time administrating service technicians and contracts
• Manual data entry led to redundancies with financial entries

Results

• Service history is now at their fingertips
• Click of a button invoice production
• Improved utilization of technician administrative time
• Completely streamlined service to financial integration
• Proactive services and support from the implementation consultant

Prior to Fieldpoint, DSH used a manual work order system, so they had no way to conduct a quick online history search on equipment or previous service work performed by their technicians