Delivering Superior Client Service: Multichannel Communications In The Public Sector

This white paper from EMC covers the increasing pressure government organizations face to improve service throughout their operations and is intended for government agency CIOs and CTOs who are responsible for improving the quality and efficiency of client communications.

The focus of this white paper is on the area of client communications. It takes a look at the current state of client communications and the ways to improve service delivery through a multichannel client communications platform and on-premise or in hybrid cloud environments.

Many communication requirements, such as regular communication from government agencies with thousands of clients for a variety of reasons, were valid a few decades ago and the issues have become even more problematic today. Individuals involved in the communication process now expect better, faster, and more secure communications by e-mail, over the web, in print, and via mobile.

Government officals are searching for ways to stay connected and a tangible application for their goals is a client communications management (CCM) platform. CCM enables government organizations to generate, manage, and deliver multichannel communications while utilizing a single technology solution that is either on-premise or in hybrid cloud environments.