Case Study

Data Capture Solution Helps DATAMARK Meet Its Client's Business Requirements

Source: ibml

The competition is fierce in the business process outsourcing (BPO) space.

That’s why the benefits that DATAMARK is achieving for a major client with an ibml image and data capture solution are so impressive. The solution has helped DATAMARK reduce its labor requirements by more than 50 percent, accelerate delivery of information downstream, and decrease its overhead.

Founded in 1989, DATAMARK, Inc. is a leading BPO organization headquartered in El Paso, Texas. DATAMARK serves Fortune 500 companies, large enterprises and government agencies from its delivery centers located in the United States, Mexico, and India.

Since 2010, DATAMARK has managed the mailroom in the corporate headquarters of a very large provider of insurance and financial services. DATAMARK is responsible for receiving, opening, sorting and scanning the 3 million to 4 million paper documents the financial services company receives each month from customers, suppliers, and federal and state government agencies. Images and data are routed to the financial services company’s back-end systems for indexing and archival.


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