Customer-Centric Utilities Put Their Field Service Teams First

Field service is essential to the customer experience

A new study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centric objectives? 76% of utility executives said it was either extremely important or very important to their efforts. So how do you empower your field service team? In this report, you'll learn how to:

• Invest in a digital-first field service management solution
• Map clear career paths for your team
• Collect feedback after each service experience
• Tackle challenges that impact field service operations
• Embrace automation to improve efficiencies

See how you can equip your field service team with the right technology to get the job done.