White Paper

Customer-Centric Utilities Put Their Field Service Teams First

field-service-for-happy-customers

Field service is essential to the customer experience

A new study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centric objectives? 76% of utility executives said it was either extremely important or very important to their efforts. So how do you empower your field service team? In this report, you'll learn how to:

  • Invest in a digital-first field service management solution
  • Map clear career paths for your team
  • Collect feedback after each service experience
  • Tackle challenges that impact field service operations
  • Embrace automation to improve efficiencies

See how you can equip your field service team with the right technology to get the job done.

VIEW THE WHITE PAPER!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of ECM Connection? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.