Conversion To Sole-Provider FSP Model Beats Schedule, Exceeds Expectations

The operational landscape of a multinational pharmaceutical and biotechnology firm was characterized by a network of functional service provider (FSP) relationships with numerous contract research organizations. This inadvertently resulted in forming a vast, intricate, and globally dispersed workforce, presenting significant challenges in achieving performance targets. Recognizing the need for a more streamlined and efficient approach, the company made a strategic decision to consolidate its FSP partnerships.

When the firm reached out to PPD, it shared that its goal was to simplify its complex collaborations to a more centralized and cohesive structure. By entrusting PPD as the sole FSP, the company sought to enhance operational efficiency, optimize resource allocation, and overcome the hurdles of managing a diverse and sprawling workforce. The decision reflected a commitment to fostering a more focused and strategic partnership, aligning with the company's overarching goals of improving productivity and achieving performance milestones.

Access the case study below to see how PPD was able to exceed goals by backfilling all staff positions, including clinical research associates and trial managers — a month ahead of schedule — as well as implementing a variety of process and IT improvements, and more.