Ciprico Names Eastman Kodak Company Service and Support Partner
"We're delighted about the opportunity to serve Ciprico's customers with Kodak's extensive service capabilities," said Dolores Traxler, Vice President, Document Products and Services, Eastman Kodak Company. "Keeping equipment up and running is a critical component of our competitive advantage. With KODAK Service & Support's expertise in the broadcast, medical imaging, and enterprise storage markets, we are able to provide quick response and a level of professionalism that customers can count on to support their business success."
Under this agreement, KODAK Service & Support will provide three levels of 24/7 and Help Desk support for Ciprico's DIMEDA family of products, including its newest offering, Advantage On-Site. For those customers requiring round-the-clock on-site service and support - like news stations and hospitals and clinics - having immediate service is crucial. With Advantage On-Site, Ciprico's North American customers will receive on-site service and replacement parts in four hours or less. Ciprico and KODAK Service & Support expect to expand this coverage to additional markets for Ciprico's European and Pac-Rim customers.
"We are excited about our partnership with KODAK Service & Support," said Paul Tsuchiya, Director of Customer Services for Ciprico. "Our customers need the security of 24/7 on-site service, allowing them to focus the bulk of their time and resources on their core business, not repair of their systems. Kodak is well known in the industry and is respected for delivering high-quality service. By working with such a strong, well-recognized partner, we can provide a real value-add to our customers while generating new revenue streams for Ciprico."
Included in this service agreement will be the recently released DIMEDA 3600 and DIMEDA 1700 Products. More information about the DIMEDA family of products can be found at www.ciprico.com/pDiMeda.shtml.
About Ciprico
Ciprico designs, manufactures and markets storage and system solutions for digital media applications within the military and government, broadcast and entertainment, and medical imaging markets. Ciprico solutions combine storage, networking and computing technologies to simplify and accelerate digital media workflows. Ciprico is headquartered in Minneapolis, Minn., with sales and reseller offices in the United States, the United Kingdom, and Japan. More information about Ciprico is available at www.ciprico.com.
About Eastman Kodak Company and infoimaging
Kodak is the leader in helping people take, share, print and view images - for memories, for information, for entertainment. The company is a major participant in infoimaging, a $385 billion industry composed of devices (digital cameras and flat-panel displays), infrastructure (online networks and delivery systems for images) and services & media (software, film and paper enabling people to access, analyze and print images). With sales of $12.8 billion in 2002, the company comprises several businesses: Health, supplying the healthcare industry with traditional and digital image capture and output products and services; Commercial Printing, offering on-demand color printing and networking publishing systems; Commercial Imaging, offering image capture, output and storage products and services to businesses and government; Display & Components, which designs and manufactures state-of-the-art organic light-emitting diode displays as well as other specialty materials, and delivers optics and imaging sensors to original equipment manufacturers; and Digital & Film Imaging Systems, providing consumers, professionals and cinematographers with digital and traditional products and services.
Additional information is available at www.kodak.com/go/docimaging.
Copyright (c) 2003. Kodak is a registered trademark of Eastman Kodak Company. All Rights Reserved. Ciprico is a registered trademark of Ciprico Inc. Product and company names mentioned herein may be trademarks and/or registered trademarks of the companies they represent