BancTec Multi-Vendor Services

BancTec's Multi-Vendor Services offers a broad range of customizable service solutions for life cycle support and maintenance of OEM equipment found in multiple industries including finance, banking, government, telecommunications and utilities.

Field technicians deliver responsive, seamless warranty repair and in-field customer service to thousands of hardware and software users. Companies with complex hardware and software products can expect reliable customer service when it's needed the most.

The Service Solutions Group manages and deploys Multi-Vendor Service Solutions throughout North America including Puerto Rico and Canada. Technicians are available 7x24, alongside product specialists, program managers, parts depots, infrastructure logistics, call center, help desk, management, training specialists and consumable support teams.

Programs are designed to meet your needs consistently and professionally by a team of experienced and dedicated staff. We know and understand that you have many options to choose from and BancTec seeks to differentiate our programs by offering high quality responsive service programs at a competitive price point. Each service level agreement defines expectations, and BancTec continuously provides feedback to your organization on performance while monitoring key deliverables.