This leading retailer of casual apparel for men, women and children operates over 1,000 stores in the United States, Canada, Japan, Italy and the United Kingdom. It also sells products through online stores and catalogues. Merchandise is shipped to these stores by air and sea freight from three distribution centers.
The company lacked visibility into its supply chain. Its homegrown system involved spreadsheets, emails and phone calls with international business units and over 30 trading partners. With a 12-hour time difference between partners, accurate and real-time information was nearly impossible. The company’s logistics team needed a single, detailed level view of shipments and orders in-transit to track, manage exceptions, proactively pinpoint in-transit delays and respond to any potential logistics crisis. “We needed to create reliability in our global supply chain with the ability to respond to actual and potential issues and tightly collaborate with our merchants, distribution centers and service providers,” said the company’s Vice President Global Trade & transportation.
The retailer selected Amber Road’s Supply Chain Visibility solution to provide real-time visibility into the status of orders, shipments and in-transit inventory. The global, multimode visibility solution allows the company’s logistics team to streamline its supply chain process from vendor to distribution center and collaborate with merchants and service providers to reduce costs, minimize shipment delays and improve customer service with several key capabilities, including:
Integrating with the company’s existing Oracle Retail Merchandising System, Amber Road’s Supply Chain Visibility solution allows merchants to monitor the delivery status of key orders and for the logistics team to proactively manage inbound shipments by milestones. And, with accurate shipment information earlier in the supply chain, the retailer is able to improve store-level inventory allocations to reduce cycle time and achieve higher levels of availability.
“We chose Amber Road for its supply chain experience, ability to ensure data quality and problem resolution focused approach. Amber Road’s hosted solution saves valuable time and effort, provides meaningful cost reductions, optimizes our shipping options, and improves our customer service,” said the Vice President Global Trade & Transportation.
Since implementing Amber Road’s Supply Chain Visibility solution, the company is able to streamline its entire supply chain. The hosted solution helps it reduce costs, optimize shipping options, speed the flow of information between trading partners, and improve customer service.
The company has realized several key benefits, including:
Today, the apparel retailer receives notice of inbound shipments about 10 days sooner than it previously did when the vendor books transportation. While it has expanded to 40 international stores, it now has a smaller transportation department than when it was only in the United States. And, since Supply Chain Visibility is a hosted solution, the company did not need to use its own IT resources.