One of the world’s leading communications companies, who services more than 170 million customers in five continents, is Europe's largest broadband provider with 11.6 million broadband internet (ADSL) customers, and rated Britain’s number one VOIP provider with more than 150,000 users. Their business services division is also present in 166 countries with network reach in 220 countries and territories. All customers of this organization total one million businesses with mobile solutions.
This telecom provider is a customer of a business process outsourcing (BPO) firm, who provides scanning and industrial document management solutions. The incoming mail from this telecom provider is sorted and processed by the service bureau, which stands out from other similar organizations because it is one of the few companies to employ a large number of disabled staff (over 80 percent).
In order to increase the staff’s productivity, this BPO decided to automate the processing of the telecom’s incoming mail, amounting to nearly 15,000 letters a day, or 11-million pages per year. Of this workflow, over 60 percent of the total volume contains handwritten data such as phone numbers, account numbers, names, etc.