As new challenges arise in the insurance industry, such as the increasing volume of paper associated with policy cancellations, claims processing, customer inquiries and fraud, providers need to look to new, innovative approaches to strengthen their organization and boost retention, all while watching the bottom line. One way to reduce costs and improve customer service is to automate document-driven business processes. With the ability to work with all document-types found in the insurance space, a2ia DocumentReader ™ speeds workflows and reduces costs by automatically locating, extracting and classifying cursive and complex documents. Using A2iA’s proprietary technology, insurers can now easily increase customer knowledge and satisfaction with faster access to information, regardless of whether the document being processed is a claim form, customer correspondence, or handwritten letter.
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