15-Minute Guide to Intelligent Capture

Intelligent capture offers a comprehensive and flexible approach to document and data capture. It seamlessly accommodates single or multiple entry points for capturing information, including the use of scanners or multi-function peripheral (MFP) devices, or pulling documents from e-mail or network folders. Intelligent capture includes tools for automatic classification of all document types, extraction and perfection of data for use by enterprise systems, and tracking that enables audit and control as documents are captured and processed.

Consider this example of the need for intelligent capture. Property and casualty claims processing is a document-intensive operation. Representatives in the field need to provide underwriters with claims and supplemental documents. For insurers that rely on manual, paper-based processes or centralized document capture, this can be a cumbersome and inefficient endeavor. It often entails shipping costs and delays that erode customer satisfaction. Additionally, bottlenecks can develop in the claims management system that are difficult to identify. Furthermore, there is very little visibility into the status of a claim for anyone involved—customer, management, or examiner.

An intelligent capture solution, on the other hand, meets all of an organization's document capture needs—from centralized, high volume batch capture to branch office capture. Field reps can capture and submit scanned document images, pictures, or electronic files via a simple Internet connection. Or in a case of centrally processed documents, intelligent capture can handle high volume batch scanning, including the ability to automatically identify documents and perform data extraction.