Healthcare

Although technology continues to improve how healthcare organizations share information both within and outside their own walls, providing the right information at the right time to the right people is still often difficult.

A2iA is the worldwide leading developer of cursive handwriting and machine-printed text recognition, and intelligent document classification software. With a focus on research and development, all technology is built in-house without the use of third- party engines, allowing for customization and complete control over its capabilities.

Initiated by the customer’s C-Suite as part of a five-year savings plan, the organization looked to modernize operations within its primary business unit and to automate its paper-based processes. The chosen solution was required to provide value with respect to shortened processing times and increased efficiencies, but also by delivering an ROI.

A leading business process outsourcing firm (BPO) that focuses on the healthcare space contacted A2iA regarding the automatic routing, or indexing, of medical documents, including handwritten physicians’ notes, clinical documentation, and complex requisition forms. Although the BPO was already utilizing a classification engine, they were not satisfied with its performance.

Baptist Health South Florida (Baptist Health) is the largest faith-based, not-forprofit healthcare organization in the region, with a reputation for medical and service excellence.

Not one to rest on there laurels, Bronson Healthcare Group (BHG) has adopted a systemwide platform for enterprise content management (ECM). The ECM solution complements clinical applications in multiple departments with dozens of automated workflows to improve business operations and patient service.

Lockbox processing remains a lucrative business for financial institutions, representing billions of dollars annually in fees and interest income, plus revenues from ancillary bank treasury services. It also is a critical differentiator in a financial institution’s ability to win and retain corporate clients.

Since deploying the ibml scanning and document capture solution in 2009, Illinois National Bank has reduced its full-page scanning and processing costs, won new business in the lucrative healthcare and government markets, and grown its scanning and data capture revenues from existing customers. Illinois National Bank is using two ImageTrac® high-speed scanners powered by ibml’s SoftTrac® Capture Suite software. The bank keeps a third ImageTrac scanner at its disaster recovery site.

The wide variety of handwriting, which appeared on each form, was slowing down Maxim Health Systems’ ability to process the forms in a timely manner. In the past, patient consent forms were processed with manual data-entry -- a process that was tedious, time-consuming and unreliable.

Utilization of electronic record keeping systems is becoming increasingly predominant within the healthcare industry due to a wide range of benefits, ultimately resulting in improved quality of care and patient safety, not to mention controlled costs and time savings for healthcare providers.

As a business professional, you know time is a precious commodity. You constantly need to distill new concepts, evaluate options, and implement complex strategies to reach current and potential customers. When you need information, you want it in a form that can be assimilated quickly—forget the mind-numbing detail and get to the point.

I recently sat down with Children's Hospital Foundation's Associate Director of Online Information Systems, Ken Fonzi, to discuss their unique communication and collaboration challenges. Here's a summary of what he had to say.