Case Study: Michigan Education Special Services Association (MESSA)

Michigan Education Special Services Association (MESSA) is a not-for-profit membership organization that provides comprehensive health and related employee benefits plans to members of the Michigan Education Association (MEA). MESSA has a long tradition of providing outstanding personal service, exceptional value and quality benefit programs for Michigan school employees. MESSA has a unique focus on the continuing health and well-being of its members and their families, and has teamed with the health experts at Mayo Clinic to provide online access to healthcare information. Almost 100,000 Michigan educational employees enjoy the peace of mind, outstanding service and exceptional value that MESSA provides members.

The limited capabilities of MESSA's outdated imaging system restricted it to the role of an archival tool that was installed only on a single computer, and many documents were still retained in file cabinets. MESSA searched for an alternative application that would be easier to use, provide comprehensive functionality and enable managers to control document access. ImageNow was selected to meet these needs in the healthcare resources, disability, field service, group service, benefits and legal departments.