Major Gains Seen With Scalable Approach To Automation

Capital City was adamant about making sure their underwriting team was on board and involved in the development of the imaging process. Workflow was implemented and fully functional while a legacy system business application was in development. As files were “touched” they were scanned into the system. With the significant volume of files, it made sense to scan a file as it was being used instead of trying to scan all older files into the system in a single effort (paper back file conversion). Once the file was scanned in, it was indexed and stored appropriately.

Scalability is an important part of a KeyMark solution and is well utilized at Capital City Insurance. As the business application was being developed a direct bill process for an assigned risk book was being handled manually. High demand proved the manual process to be too cumbersome and subject to error. The business application for the billing system was expected to be fully functional within four to six months, but actually took nine months to implement. Temporary workflow allowed the system’s scope to expand for future development and alleviated the time and accuracy problems that were experienced in the manual process. The use of temporary workflow allowed extensive testing of the new business application programs before deployment, which led to a smooth and effective implementation.