The Challenges With Enterprise Content Management

By Joseph Bachana, President and Founder, DPCI

Having been involved with a number of enterprise content management (ECM) projects throughout my career, many factors can impact the success or failure of such an initiative. Oftentimes, organizations inadequately assess their business needs or prematurely select a system before defining their processes. As a result, getting ECM right can be a challenge for even the most unlimited technical and financial resources.

Utilizing technology, ECM provides organizations with a framework to define processes associated with creating, enriching/annotating, managing, and delivering content to both internal and external stakeholders. I have found that ECM has come to signify more a broad range of technologies and business needs than an actual monolithic product offering.