MBF Australia Selects SunGard's EXP For Enterprise-Wide Document Management And Integrated Workflows
MBF, part of leading health insurer Bupa Australia, has selected SunGard's EXP solution for business process management and enterprise content management. MBF will use SunGard's EXP for end-to-end claims processing, document management and integrated workflows across sales and delivery channels in order to help achieve greater visibility and operational efficiency of business processes, higher quality of service and increased client satisfaction. Integrated with business process management capability from SunGard's Infinity Process Platform*, EXP will provide process modeling and simulation, operations monitoring and visibility across both multiple systems and departmental boundaries.
Michelle Cox, general manager, operations, at MBF, said, "With SunGard's EXP we will automate and minimize the movement of paper throughout the organization, helping us improve service levels and communication across the enterprise, reduce expense and risk exposure, and process more business with less effort and at a higher quality level. We chose SunGard's EXP for its many, readily-available core features and capabilities, intuitive user interface geared toward the user rather than IT or reliance on technical toolkits, and its ability to be implemented quickly."
SunGard's EXP will be used by more than 1,000 users in several MBF offices throughout Australia. MBF will use EXP's capabilities for document scanning and image storage, workflow, analytical reporting, and systems integration for automating and monitoring processes. SunGard's EXP provides the following imaging-based, automated capabilities from within the EXP system to help create an integrated, end-to-end workflow for claims processing and membership transactions:
- Conversion of paper documents to electronic content for insertion directly in the workflow process
- Data capture upon scanning using intelligent and optical character recognition, and optical mark reading
- File-based document importing for back-scanning and document file migration
- Generation of correspondence and delivery via e-mail and fax
- Multi-dimensional analytical reports build around MBF's integrated workflow
"Automation, integration and workflow of paper-based processes is becoming increasingly important in helping organizations to improve the client experience while helping to facilitate a culture of continuous business process improvement," said Jason Ingram, president of SunGard's workflow and business processing solutions. "We are pleased that MBF will be leveraging SunGard's EXP to help provide individuals and healthcare providers with enhanced timeliness, quality and accuracy of claims processing."
* SunGard Financial Systems is pursuing a visionary initiative to transform some of the key functionality of its core systems into components to form a new software development and on-demand delivery environment called Infinity. Infinity enables insurance and financial institutions to develop and deploy custom applications, integrating SunGard components with their own proprietary or third party components. Infinity uses SunGard's Common Services Architecture (CSA), a service-oriented architecture (SOA) development framework, offering business process management (BPM) and a virtualized, software-as-a-service (SaaS) infrastructure.
About Bupa Australia
As a leading health insurance provider, Bupa Australia comprises the health funds MBF, MBF Alliances (SGIO / SGIC / NRMA Health) and Bupa Australia Health (HBA and Mutual Community). This group of companies has a national footprint, supporting the healthcare needs of around three million Australians, and a market share of 28 percent. As part of a strong, global health and care focused group, the Bupa Australia group of companies is working towards leading the industry in product innovation and improved services and benefits for customers. In addition to its core private health insurance business, the Bupa Australia group of companies offers life, travel, motor vehicle, home and contents insurance in addition to financial planning, superannuation and managed investment products. Bupa Australia is supported by Bupa Asia-Pacific based in Sydney, which also operates growing operations in Hong Kong and Thailand.
About SunGard's EXP
SunGard EXP helps empower large organizations to capture, manage, store and deliver content in order to automate workflow, enhance processes, track productivity, promote collaboration and deliver time-sensitive client communications. EXP features industry-leading technologies to create a comprehensive, single-source solution for the enterprise content management industry. Offering single department to enterprise-wide solutions, EXP uses a proven implementation methodology that helps ensure the predictability of results.
About SunGard
With annual revenue of $5B, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies. Visit SunGard at www.sungard.com.
SOURCE: MBF