New research finds majority of Americans are open to and excited about virtual health
According to new research from Xerox, 61 percent of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16 percent have used virtual health. Xerox hopes to increase that number with the launch of Virtual Health Solutions, allowing healthcare providers to meet patients’ demand for convenient, remote access to care.
The new solution helps providers integrate a comprehensive telehealth strategy within their mainstream care delivery system. For example, Xerox will ensure coordinated access to electronic health records (EHRs) and provide reliable technology infrastructure to support the delivery of virtual care. Patients will benefit by having improved access to healthcare services such as prescription refills, dermatology screenings, health and wellness coaching, post-surgical follow-ups and psychiatric care and counseling, among others.
According to the research, 77 percent are excited about the possibility of receiving healthcare virtually. Convenience was cited as the top benefit (59 percent), followed by potential cost savings (40 percent) and the ability to see or communicate with healthcare professionals for minor ailments and the option to easily refill prescriptions – both 35 percent.
To help healthcare providers take advantage of patients’ interest in virtual care, Xerox will create a customized combination of consulting, services and technology based on a provider’s specific telehealth goals.
“Healthcare organizations need to prepare for an ‘anytime, anywhere’ paradigm – one in which care is typically delivered outside the four walls of a hospital,” said Connie Harvey, chief operating officer, Xerox Healthcare Business Group. “We understand that healthcare organizations are in very different places when it comes to their telehealth strategy. Our approach to virtual health allows us to provide customized services based on a client’s specific needs.”
“Xerox has the portfolio and expertise needed to help healthcare providers implement a telehealth strategy that not only meets patient expectations for convenience but also works seamlessly with other clinical and financial systems – no easy task,” said Barbra Sheridan McGann, executive vice president, Business Operations Research, HfS Research.
This survey was conducted online within the United States by Harris Poll on behalf ofXerox from May 5-9, 2016 among 2,033 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016. For more information, visit www.xerox.com.