For the better part of 100 years, Johnson Smith manually processed all incoming mail orders, but recently (and quite by chance) the company became enlightened to the productivity, cost-saving, and error-reduction benefits that document imaging and data capture technologies could bring to its mail processing activities.
Initiated by the customer's C-suite as part of a five-year savings plan, an organization looked to modernize operations within its primary business unit and to automate its paper-based processes. The chosen solution was required to provide value with respect to shortened processing times and increased efficiencies, but also by delivering ROI.
The amount of data and the many ways it can be cross-referenced and analyzed is a major asset to any organization. It also carries major data security issues. Despite warnings, enterprises and public sector organizations are ignoring information governance at their peril.