Citing the need of businesses to improve their workflow and maximize the benefits of paperless office procedures, Visioneer is introducing a new customer service program to help organizations make a smooth, rapid transition to high-volume document scanning.
Called Intelligent Capture Services (ICS), the new training and office productivity program will provide the greatest benefit to firms that need to do their scanning in-house including law firms, health care organizations, governmental agencies, financial services organizations, transportation and logistics firms and universities. The innovative service was designed by Visioneer, a pioneer in the scanning industry since 1992 and a leading provider of business scanning solutions.
“Optimizing workflow is how companies get the most value from an in-house scanning solution,” said Jim Tamo, senior vice president, Global Sales and Marketing for Visioneer. “Through the years, we’ve acquired enormous hands-on experience helping companies get up to speed on scanning. We’ve distilled and formalized our experience into Intelligent Capture Services, a program that almost any firm will find worthwhile.”
Visioneer Intelligent Capture Services will be provided to customers through channel partners, including office products and technology resellers, and will be offered at a predictable price.
“There are many organizations that, for cost, logistical reasons or privacy concerns, can’t outsource their scanning,” said Tamo. “For these firms, creating an efficient in-house scanning and workflow process is key to their long-term success and satisfaction with any scanning solution. Intelligent Capture Services is going to help these companies get up to speed quickly, avoid pitfalls and improve compliance across their organization.”
“Customers don’t want to physically store, or have to move documents around—they want them digitized,” said David Roffey, national sales engineer and technical lead for Visioneer’s Intelligent Capture Services. “Best practice is about automation and procedural discipline.
“The payoff is huge as witnessed recently with an engineering firm in Pensacola, Florida. The company was experiencing costly delays due to making multiple copies of the archived data for new projects. Its need was to be able to archive files in such a way as to be able to reprint them on demand, while maintaining image quality and reproducibility. Optimizing the workflow and scan settings reduced the number of rescans by 80 percent, the quality of their reprints improved by 95 percent and moving their OCR ‘off-line’ allowed a 40 percent increase in overall productivity/ throughput.”
For more information, visit http://www.visioneer.com/solutions/services/default.asp.
Visioneer, Inc., a leader in scanner and document management solutions, offers a broad range of digital imaging hardware products for the desktop, distributed and departmental markets as well as the mobile and remote business scanning segments. In 2003, Visioneer combined its leading scanner technology with the Xerox brand recognition to develop the Xerox DocuMate product line. Visioneer and Xerox DocuMate high-performance business scanners and imaging software solutions offer users speed, image quality, advanced paper handling and ease-of-use with exclusive Visioneer OneTouch technology. For more information, visit www.visioneer.com, www.visioneer.com/company/news or www.xeroxscanners.com.
Visioneer offers both product lines under a single reseller partners program. The 20/20 Perfect Vision program optimizes VAR margins and sales opportunities through volume incentive rebates, sales support and marketing tools. For more information, visit www.visioneer.com/2020.