Technology Adoption In Field Service

The field service industry is at an inflection point.

Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, technicians to support, and data points to analyze.

Most organizations have already abandoned pen-and-paper solutions in favor of digital tools, but recent advances in AI and automation are forcing them to re-evaluate their technology stack.

Field service organizations today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.

Where your company falls on this spectrum has a major impact on your ability to compete in an increasingly commoditized industry.