Tax collection season is the busiest time of year for any municipal tax collection department. Tens of thousands of envelopes that contain checks and payment coupons arrive each week, all of which need to be processed in a timely manner. Traditionally, processing this high volume of payments has required many hands to open, review and process each payment. This labor- intensive task is extremely time-consuming and often requires the addition of temporary employees to complete the job. To put it in perspective, the Orange County (FL) Tax Collector (OCTC) hires up to 40 temporary workers during November and December to help manage their entire process.
Download the full case study below to learn more.