South Carolina Wind And Hail: How Taking A Second Shot At Automation Resulted In A Win

To manage client contracts and other policy documentation, South Carolina Wind and Hail (SCWH) originally installed a low-end imaging system. However, SCWH soon found that the system lacked major functionality necessary to carry out specifi c business tasks and procedures. Coupled with the fact that the system was not Y2K compliant, the system was placed on the shelf and began collecting dust. After returning to a paper-based system, SCWH soon realized their document management problems had to be addressed. SCWH defi ned several main issues they wanted to address with a replacement system. First, SCWH wanted a way to provide concurrent access to documentation. All too often, accounting processes were stalled while waiting for the underwriting process to be completed. SCWH personnel continually spent unnecessary time searching for and photocopying documents. Secondly, the company needed a better way to retrieve documents. SCWH estimated that more than 30% of personnel time was dedicated to the management— filing, locating, copying and recreating—of paper-based documents. And fi nally, they needed a backup to its policy documentation. The mere thought of the sprinkler system being activated, destroying original policy information and the reputation the company had worked so hard to earn, was disconcerting at best.