Case Study: SmeadSoft Gives Monroe Bank Fast Access To Information To Improve Risk Management And Customer Service

As a result of exceptional growth, employees at Monroe Bank's Loan Department would soon be moving to a larger facility. But that meant the department's paper files would move as well, away from many other employees who accessed them. The impending move became a catalyst for the 17-branch, $750M financial institution to find a records management system that would provide all its locations access to the Loan Department's files.

Vice President and Senior Loan Officer Jerry Stewart explains, "We knew that a records management system would not only give us access to the Loan Department's information, but also create greater efficiencies across the entire organization by providing faster access to information in our Deposit and Trust areas as well."

After reviewing eight vendors, the bank's evaluation committee chose SmeadSoft's Records Management System because it was easy to use and aligned closely with key banking operations—such as loan and deposit documentation and compliance.