Cost-effective, well-managed upgrade process and responsive customer service helps clients get the most from their Lexmark Enterprise Software investment
Olathe, KS (PRWEB) - Shamrock today announced that more organizations than ever before are taking advantage of its upgrade services for Perceptive Content (formerly ImageNow). This increase in upgrades is one of the main reasons the company had a record revenue total for Q1 2016, and has experienced continued growth over the past few years.
One of the key components of Shamrock’s standardized upgrade process is project discovery, in which a specialist dedicated to the customer scopes out the requirements, timeline and goals for the Perceptive Content upgrade. Responsive, same-day communication ensures that each client knows exactly what stage the project is at, what the next steps are and what is expected of both parties.
“Shamrock made sure we had all the information we needed when we needed it, and worked hard to understand our goals with Perceptive Content 7.0,” said James Hashley, Assistant Director of Information Technology at Western Nebraska Community College (WNCC). “I felt comfortable at every stage of the project.”
Unlike some vendors, who either perform an upgrade and then walk away from the project or require extra payment for support, Shamrock ensures that everything is working smoothly in the updated Perceptive Content environment during and after testing and go live. This gives customers peace of mind and guarantees they have everything they need to make the most of the latest version.
“We worked with our financial aid office to schedule the upgrade at a convenient time and Shamrock made sure it went smoothly,” Hashley said. “Our project manager also made himself available the next day so that he could respond quickly to questions, which impressed me.”
In addition to providing fast, cost-effective upgrades, Shamrock offers a broad range of additional professional services for Lexmark Enterprise Software products. These services include OSM cleanup, advanced workflow and custom scripting.
About Shamrock Solutions
Shamrock Solutions is a fast-growing IT professional services company, providing technology solutions to organizations of all sizes and from all industries. Our range of services includes implementation, support, tune-ups, configuration, staff augmentation, project management, and more for Lexmark Enterprise Software (formerly Perceptive Software and ImageNow) and Microsoft SharePoint. We also provide “Special Ops” projects that address customized development and integration solutions that help organizations achieve their unique business objectives. Learn more at http://shamrocksolutionsllc.com/.
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