Case Study

Self-Service Kiosks: Supporting Branch Transformation In An Increasingly Digital World

Source: A2iA Corporation

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In an increasingly digital world, financial institutions (FIs) are shifting gears to modernize and evolve with the changing needs of their client, and as clients’ expectations evolve, the more important an FIs omni-channel strategy becomes. The branch can no longer function simply as a transaction-based facility. Rather, consumers are looking for multifaceted experiences that use digital tools to successfully enhance the ‘self-service’ environment. The omni-channel strategy must incorporate a means of consistency across all platforms and therefore, the branch transformation process must carefully consider all touch-points of a consumer’s experience.