In today’s ever-changing business environment, many organizations are struggling to find ways to effectively scale laboratory operations and improve overall business agility and efficiency to stay competitive. Are you feeling like your laboratory operations budget is growing out of control and taking more and more resources away from your core business? Astrix Managed Services for laboratory software remove the hassle of managing your own laboratory devices and informatics systems, allowing you to scale your business more effectively – we tailor the level of service to your needs, and you only pay for what you use.
Astrix offers the following Managed Services for laboratory software:
Astrix Managed Services Methodology
In each our Managed Services offerings, we follow a proven, process-driven methodology to perform an effective transfer of services from client to Astrix in a way that mitigates risk, recognizes business needs, and supports the smooth transfer of operational responsibility. First, using industry best practices, we work with you to determine the maturity of existing capabilities in your organization and identify any gaps in required systems. This assessment will be documented and baselined, and include mutually agreed upon conclusions that serve as a roadmap for both services and recommended improvements. We utilize information gathered in this assessment to develop a service model that is integrated into your organizational structure, responsive to your business needs and strategy, and adaptable to change. The service model is then implemented to provide turnkey, continuous Managed Services.
Depending on the service model implemented, Astrix will provide dedicated support processes that may include project managers and nearshore/offshore support to reduce costs. All our Managed Services include a contractual Service Level Agreement (SLA) that serves to guarantee an appropriate level of service.
Whether you are simply looking for help desk support, or an all-in-one solution that includes hardware, software and service, Astrix can deliver a customized Managed Services solution that is right for your business and your budget.
Benefits of Astrix Managed Services for laboratory software include: