As financial institutions become more digital and adopt customer-centric business models, updating legacy systems and innovating channels remains a primary focus. Creating a seamless omni-channel environment for customers also means tackling evolving organizational infrastructure and being able to address incoming images regardless of their input method: branch, ATM, scanner, or mobile device.
Traditionally, exceptions handling has been dealt with as a post-scanning problem. Images are pushed downstream from the scanner as quickly as possible and poor-quality images or incorrect data must be corrected by a knowledge worker and/or an expensive data capture or enterprise content management system. But this process likely means a more expensive person will lose productivity trying to fix it.