Hospital Retires Outdated Forms Of Communication With Secure Texting

Memorial Hospital of Gulfport (MHG), located in Gulfport, Mississippi is a multispecialty medical complex, supporting a comprehensive range of health and wellness services. It is one of the most comprehensive healthcare systems in the state with 445-beds, and is comprised of an inpatient rehabilitation unit, a behavioral health facility, satellite outpatient diagnostic and rehabilitation centers. Memorial offers several of the region’s most comprehensive clinical programs, such as emergency medicine, women and children services, orthopedic services, medical rehabilitation, cardiovascular services, neurosciences, oncology and more.

Challenges

For over 65 years, MHG has been dedicated to providing a wide range of health and wellness services to their community. With more than 1,000 employees consisting of physicians, care providers, nurses and part-time staff; MHG needed a fast and HIPAA compliant way to communicate. Nurses were relying on paging and their answering service to contact doctors directly, but had trouble reaching their contacts via these communication channels. Response times were lagging around 3-4 hours and causing severe communication delays.

Download the full case study below to learn more.