Case Study

Gaining Strategic Advantage Through Customer Service

Source: Mobius Management Systems, Inc.
Key's critical business requirement was to improve competitive positioning by making customer service more convenient. With ViewDirect TCM from Mobius Management Systems, Key customers now have secure Web-based access to check images, statements and other account information. Key's implementation supports requirements for regulatory compliance and internal operations as well as customer service and is saving Key more than $12 million a year. Submitted by Mobius Management Systems
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