Banking Services Group, LLC is a data
processing center for financial institutions in Loveland, Colorado. BSG
customers handle high volumes of documents and supporting information in their
everyday business processes.
Loan applications are a common task. During the
lifetime of each application, BSG clients must organize, track and combine up to
250 pages of loan documents. Managing this paper-intensive environment is a
mission-critical activity. Streamlining related business processes will increase
productivity, accelerate loan processing and enhance customer satisfaction.
Scanning and indexing these documents for
electronic retrieval and workflow offered a more efficient solution than pushing
paper from desk to desk. BSG and its clients also were running out of physical
storage space for paper files.
BSG Manager Bill Braunsroth says that a viable
solution had to be able to scan all kinds of documents, not just the easy ones.
"Multi-part carbon forms are the worst." Braunsroth stated.
"Standard document scanners often turn these forms too dark to read."
Faxes were another problem category.
During the research phase of the project,
Braunsroth read a magazine story about a new scanning technology that had been
introduced in the Fujitsu M3097D scanner. It was called Kofax VirtualReScan
(VRS), an intelligent, automated scanner controller and image processing system
that was an optional upgrade to the Fujitsu scanner. VRS automatically and
continuously corrects scanner exposure, straightens, cleans up and sharpens
document scans without slowing the 39 PPM Fujitsu scanner. It sounded like the
answer to capturing the problem documents.
Kofax VRS earned Imaging and Document
Solutions magazine's Best of Show Award at the Association for Information
and Image Management (AIIM) annual conference in 1999. VRS is now available for
a broad range of mid- to high-speed production scanners from Bell & Howell,
Fujitsu and Ricoh.
The Cost of Rescanning
Typically, poor image quality requires rescanning
from two to eight percent of all pages. The process is tedious and expensive.
The scanner operator must stop scanning new documents, locate the pages that
require rescanning, adjust scanner settings, then reload and rescan these pages.
The process may have to be repeated many times to generate a readable image. The
operator must then replace the rescanned pages in the correct locations in their
batches -- in hard copy and electronically. Research has shown it costs six
times more than the original scan to rescan a page.
VRS not only eliminates this slow, expensive
process, it ensures that even the toughest documents may be captured. And even
the most inexperienced scanner operator can obtain the same results.
Recommended VRS to Solution Provider
BSG retained UNIPAC Service Corporation to
implement BSG's first document imaging system. With nearly 20 years experience
providing computing technology and professional services to the financial
industry, UNIPAC provides a wide spectrum of proven, mission-critical
capabilities to its clients. UNIPAC's expertise in imaging is complemented by
its business partners and its expertise in designing and implementing specific
advanced information technology (IT) services and solutions.
UNIPAC's original proposal included non-VRS
scanners, but after studying the documents that would be scanned and reading
about VRS, the proposal was changed to VRS-equipped scanners instead. This will
permit BSG's customers to scan the wide range of document types and qualities
required by the solution.
BSG's solution utilizes two Fujitsu M3097D VRS
scanners. Documents are scanned and indexed at client's remote locations, than
transmitted via wide area network to the archival and retrieval repository at
UNIPAC installed one scanner at each client
location. Client personnel could then scan, index, and release documents using a
Kofax software application, Ascent Capture. Optika's Acorde application is the
software back end for archival, retrieval and workflow. UNIPAC used Ascent
Capture's custom release module for Optika to integrate the scanning operation
with the repository.
VRS is compatible with several different capture
applications from different companies such as Cardiff, Captiva, ActionPoint and
How Has it Worked?
Braunsroth discovered that VRS could consistently
obtain clear, readable on-screen images -- sometimes even more readable than the
originals. Even better, VRS could produce these results without rescanning
documents and without manual readjustment of scanner exposure settings. The new
document imaging solution was a success.
Future rollout plans include automating the Human
Resources and Accounts Payables processes.
- Improved quality of business processes and
information handling for all BSG customers.
- Reduced operating expenses by decreasing
physical storage space and record management headcount.
- Decreased maintenance costs and data entry;
simplifies user searches.
- Enhanced access to accurate data, improving
- Convenient remote management of systems.
For more information about
VirtualReScan, contact Kofax Image Products.