Case Study: Document Imaging Tames Healthcare Claims

By Ken Congdon, ECM Connection magazine

According to CNN Money, inefficient claims processing costs the U.S. healthcare system more than $200B per year. These inefficiencies are often attributed to the manual, paper-based practices many healthcare facilities still use to process claims. All too often, handling paper claims leads to data entry errors, misplaced files, and low productivity and profitability. American Behavioral, a managed behavioral healthcare organization, experienced the cost of inefficient claims processing first-hand and addressed the problem by implementing a simple document imaging solution.