In an effort to speed and simplify the loan approval process, one Top 10 mortgage lender enlisted mobile technology to allow for self-service automation. With the customer in control and able to provide information at their convenience, the loan process is shortened and simplified, allowing the organization to serve more customers than if they were to utilize only traditional processing methods.
Automation and artificial intelligence have become one of the greatest technologies to emerge out of the industry in recent times. In the coming years, there will be a pitch to change course and create a more automated world for everyone. In the year coming up, we will see a myriad of innovations take root and use artificial intelligence in new and exciting ways.