Joint Solutions Reduce Transaction Processing Times Allowing Bank Employees to Better Engage with Customers and Meet their Financial Services Needs
Epson America, Inc., a leading supplier of value-added financial solutions, and Atris Technology, a software development firm specializing in automation solutions in the financial services industry, recently announced successful deployment of 250 Epson OmniLink TM-T70II-DT printers and TM-S2000 multifunction teller devices each at CB&S Bank, a leading community bank headquartered in Russellville, Alabama, operating over 50 branches in the Alabama, Mississippi, and Tennessee markets. The joint solutions allowed the bank to greatly simplify and reduce the time involved in the capture and validation process for the teller at the point of customer interaction.
As part of a continued branch transformation, which involves building numerous integrations between solutions, CB&S Bank was looking to eliminate various manual processes and reduce processing time to 30 seconds or less for all standard customer transactions. At the recommendation of Atris, they made the decision to move to a joint Atris/Epson solution to allow the teller application to run from any device, and maintain the thin client computing environment currently in place within the bank. The initial integration development was completed in just 30 days and more robust operations with the devices were addressed over the following 60 days. Once deployed, it only took one week of teller training to get the solutions up and running.
“We have seen an increase in transactions being performed at the branch level without adding additional staff, and are now automating most steps within the transaction process,” said Justin Hof, executive vice president and chief information officer of CB&S Bank. “In addition, we did not have to invest in new computers for our tellers, allowing our thin client investment to continue. The solutions provided by Atris and Epson provide us with a significant competitive advantage in our markets.”
“We consider adoption of these particular Epson multifunction teller devices a great success, specifically because we recognize the applicability of this solution in a variety of bank environments while remaining cognizant of budget restraints,” said Scott McElhiney, sales manager at Atris Technology. “A key aspect to the CB&S Bank project was to ensure any check scanning equipment meshed well with the bank’s current technology infrastructure. The decision to utilize Epson equipment was primarily based on the compatibility with the Citrix thin client environment, device reliability, and the significant technical support provided by Epson to ensure successful integration.”
“Working together with Atris, allowed us to empower CB&S Bank with the best solutions to make it as fast and easy as possible to collect vital customer information, in one step, giving branch personnel more face-to-face time fostering stronger customer relationships,” Rahn Rampton, financial services product manager at Epson.
Epson's TM-S2000 multifunction teller device offers everything financial institutions need for teller capture, back counter and RDC applications. It features the fastest check scanning in its class, high-quality check images, 99.9% MICR accuracy, cashier check and endorsement printing, two-sided ID scanning and more. The OmniLink TM-T70II-DT offers a thermal printer combined with computing power and configuration flexibility.
Link to video testimonial-- https://www.youtube.com/watch?v=Lmbe04nFN-k
About CB&S Bank
CB&S Bank is a leading community bank with over $1.7B in assets, headquartered in Russellville, Alabama, operating over 50 branches in the Alabama, Mississippi, and Tennessee markets. Employing over 500 people company-wide, the bank offers a complete line of full-service banking products and other related financial services to retail and commercial customers through its subsidiaries. For more information, visit https://www.cbsbank.com/
About Atris Technology
Atris Technology is a privately held company that provides state of the art solutions to the banking industry including teller, debit card and SIEM automation using various network technologies including server virtualization, thin client configurations, and VDI deployments. Atris consultants have utilized their expertise in the financial services, legal, and pharmaceutical industries for almost two decades. Atris headquarters are in Gainesville, Florida, serving clients nationwide. For more information, visit www.atris.com
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, watches and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 81,000 employees in 85 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to reduce environmental impacts.
Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For over 40 years, Epson’s advanced technology has been at work in millions of POS systems around the world. Today Epson’s Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service.
SOURCE: Epson America, Inc.