News | November 9, 2017

British American Tobacco Turns To The OpenText Cloud To Improve Employee Information Management

OpenText Extended ECM for SAP SuccessFactors Provides Global, Single Source of Truth for Employee Records

Waterloo, ON /PRNewswire/ - OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced that British American Tobacco (BAT) has deployed OpenText Extended ECM for SAP SuccessFactors as part of overhauling its HR processes and records management. Using OpenText, BAT is able to cut costs and improve HR document management efficiency across the company.

BAT employs more than 50,000 people in over 180 countries, growing rapidly both organically and through acquisition. The company's success has resulted in a fragmented HR function managing a large and increasingly mobile workforce.

As part of its global transformation initiative 'Programme Aurora', BAT selected OpenText Extended ECM for SAP SuccessFactors to integrate with its single, global instance of SuccessFactors. In accordance with its cloud-first strategy, BAT deployed the solution in the OpenText Cloud, principally in the European data zone.

"OpenText Extended ECM for SAP SuccessFactors was a natural choice for us. We can now manage employee files, letters, contracts, and other documents in one place, providing global continuity as employees move around," said Andy Straw, IT program manager at BAT. "For the first time we have a single source of truth."

The rollout of Programme Aurora focuses on modernizing its HR function modelled around HR shared service centers at strategic locations around the globe. This approach will produce an agile, integrated HR function and will allow BAT to realize cost savings and efficiency improvements for the whole organization through standard, consistent HR processes, supported by powerful digital tools.

"A critical part of this project was improving our HR reporting. In the past, it could take three months to produce meaningful HR reports and analysis," said Straw. "Even the most common of tasks, such as providing an accurate global headcount, could take months, by which time it was out of date. Now, we can produce key business reports, whenever we want, at the click of a mouse."

The OpenText solution has also helped deliver additional workflow improvements, such as the automation of key employee HR communications and better privacy and security controls. BAT currently has more than 20,000 employee records in the system, and is in the process of expanding it to cover over 50,000 HR files across the organization.

OpenText Extended ECM for SAP SuccessFactors helps organizations redefine employee engagement while effectively managing the new digital workforce, addressing the demands of the digital workforce through the simplification and transformation of current HR processes. Integrated within the SuccessFactors UI, all relevant employee file content is readily accessible to business partners, which empowers them to effectively manage talent, lead HR specific projects and achieve service level expectations of the new generation workforce.

About OpenText 
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2017 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.

SOURCE: Open Text Corporation

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