Software that is inexpensive, upgrades automatically and offers unlimited storage is usually a welcome choice for any IT professional -- especially when a change is unwanted, but necessary, due to discontinued support and a platform at the threshold of maximum capacity.
Such was the case for Kremena Hagen, Manager, Information Technologies for Block & Company, a leading manufacturer of POS and money handling equipment, security and office products based in Wheeling, IL. Support ended in 2013 for the company’s on- premise electronic content management (ECM) system used in its Accounts Payable, Distribution, and Customer Service departments, and a new solution was needed.
Led by Hagen, the four-person IT team at this 81 year-old firm had already been working since 2012 on major hardware, system and application upgrades to meet company goals of faster data access, better integration between systems and more process automation.
For the ECM system conversion, Hagen had three primary goals: retain the same functionality, no disruption for users and contain costs.
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