News | November 12, 2013

Automated Returned Mail Processing Solution From OPEX And CPT Provides Cost Savings And Efficiency For TMG Heath

Source: OPEX Corporation
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TMG Health offers technology-enabled Business Process Outsourcing (BPO) services for insurers, employers, health plans, and providers in the Medicare Advantage, Medicare Part D, Medicaid Managed Care and Group Retiree health plan markets. Recently, OPEX Corporation and reselling partner, CPT Intelligent Technologies, announced the successful implementation of their returned mail processing solution resulting in an annual savings of $750,000 for TMG.

TMG receives approximately 150,000 pieces of returned mail annually.  Prior to the solution from OPEX and CPT, operators were required to manually open and key data from each mail piece, identify which type of documents had been returned, look up new addresses, open inquiries to research a person when needed, and follow various protocols depending on the Return to Sender reasons for the undelivered document. 

This time-consuming and tedious process required an excessive amount of manual paper handling resulting in a higher opportunity for errors and delays.  By automating their returned mail process, TMG set a new industry standard for future companies to benchmark against. Using an OPEX AS7200i to open and scan incoming envelopes and their contents, and OCR for AnyDoc as the data capture platform, the CPT system is able to identify who the envelope was sent to, what type of document was in the envelope, the reason why the USPS returned the piece as undeliverable, and if the USPS has provided a forwarding address.

“The OPEX AS7200i is the only system that combines mail opening and scanning in a single platform, which makes it uniquely qualified to operate in the mailroom environment, “ said Brian Ashforth, VP of Sales at CPT Technologies.  “The combination of the OPEX AS7200i and our integration of OCR for AnyDoc, offers our clients customized mail processing solutions that drastically reduce manual labor costs.”

“We continue to find great success in partnering with CPT,” said Jeff Geshay, Business Alliance Manager at OPEX. “Our labor-reducing hardware combined with the software expertise of CPT proves to be the most efficient solution for returned mail processing.”

TMG Heath, headquartered in King of Prussia, PA, serves dozens of health plans totaling more than 3.7 million members in all 50 states.

About CPT Intelligent Technologies
CPT Intelligent Technologies, Inc. is a System Integrator, specializing in Document and Data Capture, Content Management and Workflow Solutions. For more information, visit

About OPEX Corporation
OPEX is a recognized global technology leader in document imaging, high-speed mail center automation and material handling. Since 1973, OPEX systems have provided performance-enhancing workflow solutions and cost effective results to thousands of organizations worldwide. OPEX systems are installed in financial services, healthcare, government, nonprofit, utility, service bureau, insurance, telecommunications, and university/educational marketplaces around the world. For more information, visit

SOURCE: OPEX Corporation