AIIM Announces 2008 Carl E. Nelson Best Practices Award Winners
AIIM,the international authority on Enterprise Content Management (ECM) announced the winners of the 2008 Carl E. Nelson Best Practices Awards. Awards were presented last night at the annual awards ceremony coinciding with the AIIM International Exposition & Conference taking place in Boston, MA.
The Carl E. Nelson Best Practices Award was established to recognize excellence in the ECM field. The term "Best Practice" denotes a standard of excellence that has been achieved with an organization and refers to a process that can be quantified, adapted, and repeated.
This year's Carl E. Nelson Best Practice Award winners by category are:
Small Company Category
End User: Office of City Attorney, Torrance, CA
Vendor: eCopy
The City Attorney's Office in Torrance, California is responsible for handling all the city's legal affairs - but due to disorganized files and inefficient, paper-based transactions, operations had slowed dramatically. The office had no effective way to retrieve documents, meaning legal work often had to be redone or outsourced. In fact, the municipality was outsourcing more than 75 % of its legal work-at a cost of up to $350 per hour-simply because it couldn't manage the records and workflows associated with its duties. Today, the City Attorney's Office operates efficiently with a nearly paperless workflow. It has cut its dependence on outside counsel and handles 95% of cases in-house - resulting in significant time and cost savings for the City. The combination of eCopy, Interwoven and RainMaker Summit in the City Attorney's Office allowed them to reduce the number of administrative staff from 9 to 5, representing $240,000 in annual savings. Prior to implementing eCopy, the City was outsourcing more than 75% of its legal work-at a cost of up to $350 per hour-simply because it couldn't manage the records and workflow associated with its duties. The ultimate benefit has been the ability for all attorneys and support staff in the Torrance office to retrieve files, share data and collaborate on cases with confidence.
Medium Company Category
End User: Horry County Government
Vendor: Hyland Software
With an enterprise content management system (ECM) that is integrated with a comprehensive geographic information system (GIS), Horry County (SC) has taken advantage of the workflow efficiencies of paperless business processes, realized vastly improved response time to constituents' public requests and avoided capital expenditures that typically accompany exponential growth. Horry County selected OnBase as its ECM solution, and rolled out the initial implementation of OnBase to the Storm Water and Public Works departments in order to be able to track easements for water and sewer. They integrated OnBase to the GIS and Azteca Cityworks enterprise work order management System. Because they were able to attach documents to maps of water infrastructure piping, workers with permissions to log into the system can simply access the map with any Internet connection and click on the desired map to obtain all documents associated with that item. Incorporating OnBase into their GIS environment has allowed policy makers in Horry County to not only keep up with the needs of a rapidly growing county, but to continue to attain excellence as a flagship community, realizing the benefits of an effective digital government.
Large Company Category
End User: Allegheny County Controller's Office
Vendor: AnyDoc Software and IMR
Allegheny County is the second-largest county in the state of Pennsylvania, with annual expenditures of approximately $1 billion. As part of an overall attempt to create efficiencies through automation, the county needed to process both the election poll worker and constable payment forms within the mandated time and on a small budget. The installation of AnyDoc Software's OCR for AnyDoc is significant because of the dramatic improvement in efficiency that was realized during the critical election time period. Poll worker and constable payment documents were processed in less than one-third of the time and with nearly 85% fewer employees required than prior to automation, easily meeting the required 72-hour turnaround requirement and saving labor costs. After the implementation, more than 300 hours of data entry was eliminated, a time-savings of 75%. The number of employees required to process the forms dropped from 30 to 5, a reduction of nearly 85%. This savings translated to mean 30 employees could continue to perform their critical job duties without interruption.
AIIM's Carl E. Nelson Best Practice Award is presented on an annual basis. The 2009 Carl E. Nelson Best Practice Award submission will be announced in December 2008.
About AIIM
AIIM is the community that provides education, research, and best practices to help organizations find, control and optimize their information. With 50,000 industry professionals as associates, the association is international in scope, independent, implementation-focused, and, as the representative of the entire ECM industry - including users, suppliers, and the channel - acts as the industry's intermediary.
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SOURCE: AIIM