a2ia DocumentReader Displaces Underperforming Technology At Healthcare BPO

A2iA is the worldwide leading developer of cursive handwriting and machine-printed text recognition, and intelligent document classification software. With a focus on research and development, all technology is built in-house without the use of third-party engines, allowing for customization and complete control over its capabilities.

A leading business process outsourcing firm (BPO) that focuses on the healthcare space contacted A2iA regarding the automatic routing, or indexing, of medical documents, including handwritten physicians’ notes, clinical documentation, and complex requisition forms. Although the BPO was already utilizing a classification engine, they were not satisfied with its performance.