SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.
Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.
How one service provider delivers high quality images of the most 'interesting' documents (for less!)
Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.
Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.
Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.
A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.
Many healthcare organizations are advancing beyond the implementation of electronic health record (EHR) solutions and are now faced with new challenges: how to improve the health information exchange and to enhance the overall financial performance of the care facility. It has become imperative that providers, payers, and patients have expedited accessibility to health information.
The healthcare industry’s ability to streamline meaningful use and Health Information Exchange (HIE) efforts are largely based on the level of interoperability between management systems. Organizations have long been tasked with improving the accessibility of data throughout complex multi-channel workflows without sacrificing security, accuracy, time or budgets. With this natural progression of the industry’s efforts, Intelligent Capture has provided a critical bridge in accessing data held within paper medical documentation and making it available within the daily digital workflow, easing interoperability efforts and helping to facilitate an electronic industry.
Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.
Nuance Communications, Inc., a leading provider of speech and imaging solutions, recently announced the continued advancement of their solutions portfolio with the introduction of new versions of their capture software products, Nuance AutoStore 7 and eCopyShareScan 5.4.
According to new research from Xerox, 61 percent of U.S. adults are willing to receive non-urgent healthcare advice, exams or counseling in a virtual setting; however, only 16 percent have used virtual health.
A2iA (@A2iA), an award-winning developer of software for the worldwide data capture, document processing, and payment systems markets, announced recently that it has been granted Patent No. 9,152,617 by the United States Patent and Trademark Office.
ibml, a leader in information capture solutions for the enterprise, recently announced that one of the 25 largest U.S. commercial banks has selected ibml's SoftTrac Synergetics advanced data capture software and professional services to streamline the bank's loan closing process.
docSTAR, an award-winning developer of enterprise content management and automated accounts payable solutions announced today that Craft Brew Alliance, Inc. (NASDAQ: BREW) has purchased docSTAR eclipse Enterprise Content Management and Smart AP Automation for 30 users.