SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.
Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.
A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.
As interoperability becomes increasingly important, healthcare organizations must adapt their processes to be smarter.
Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.
Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.
Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
Analysts now see document capture as an important, growing market, however, many organizations and business leaders don’t see how it can be directly applied to deliver a range of practical benefits to the enterprise. This paper considers what motivates organizations to use capture technology, examines specific use cases and highlights some key case studies of successful document capture implementations.
Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.
Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.
Many healthcare organizations are advancing beyond the implementation of electronic health record (EHR) solutions and are now faced with new challenges: how to improve the health information exchange and to enhance the overall financial performance of the care facility. It has become imperative that providers, payers, and patients have expedited accessibility to health information.
Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.
Recently 87 percent of business applications are web-based, yet only two percent of firms use web technology for document scanning, which begs the question, “why?”
Brother International Corporation, a multi-billion dollar leader in technology for offices of all sizes, today announced medium-to-high volume desktop scanners directly aligned to key IT and business initiatives.
Canon U.S.A., Inc., a leader in digital imaging solutions, recently announced the availability of Therefore Online SMB, an information management and workflow application that will help small and medium-sized businesses work smarter by providing a ready-to-use, scalable solution that simplifies content capture and storage while helping to improve business processes.
Nuance Communications, Inc., a leading provider of speech and imaging solutions, recently announced the continued advancement of their solutions portfolio with the introduction of new versions of their capture software products, Nuance AutoStore 7 and eCopyShareScan 5.4.
M-Files Corporation, a provider of solutions that dramatically improve how businesses manage documents and other information, recently announced the immediate availability of M-Files 2015.1.