SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.
Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.
Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.
Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.
Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
As interoperability becomes increasingly important, healthcare organizations must adapt their processes to be smarter.
A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.
Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.
Analysts now see document capture as an important, growing market, however, many organizations and business leaders don’t see how it can be directly applied to deliver a range of practical benefits to the enterprise. This paper considers what motivates organizations to use capture technology, examines specific use cases and highlights some key case studies of successful document capture implementations.
Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.
Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.
3E Company, a leading provider of environmental health and safety (EH&S) compliance and information management services, and Logical Data Solutions, Inc., a leading provider of environmental compliance and task management systems, recently announced a strategic alliance to deliver integrated solutions designed to enable customers to comply more effectively and efficiently with EH&S, chemical management, hazard communication, and workplace safety regulatory requirements.
OnBase by Hyland, an enterprise content management (ECM) solution, was ranked as the best Healthcare Document Management and Imaging (DMI) software product, according to the 2015/2016 Best in KLAS: Software & Services report, an independent ranking based on customer feedback from healthcare information technology providers.
ibml, a leader in information capture solutions for the enterprise, recently announced that one of the 25 largest U.S. commercial banks has selected ibml's SoftTrac Synergetics advanced data capture software and professional services to streamline the bank's loan closing process.
Few industries are undergoing as many challenges as healthcare. Rising costs, the move to electronic health records (EHRs) and concerns about keeping Protected Health Information (PHI) secure, continues to be top priorities for healthcare providers.
docSTAR, an award-winning developer of Enterprise Content Management software, will showcase its eclipse Smart Automation Solution in booth #2007 at the MGMA 2016 Annual Conference.