Healthcare

PRODUCTS

  • ibml SoftTrac Capture Suite
    ibml SoftTrac Capture Suite

    SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.

WHITE PAPERS AND CASE STUDIES

  • Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information
    Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information

    Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

  • Streamlining Access To Critical Healthcare Operations
    Streamlining Access To Critical Healthcare Operations

    The healthcare industry’s ability to streamline meaningful use and Health Information Exchange (HIE) efforts are largely based on the level of interoperability between management systems. Organizations have long been tasked with improving the accessibility of data throughout complex multi-channel workflows without sacrificing security, accuracy, time or budgets. With this natural progression of the industry’s efforts, Intelligent Capture has provided a critical bridge in accessing data held within paper medical documentation and making it available within the daily digital workflow, easing interoperability efforts and helping to facilitate an electronic industry.

  • Double-Digit Productivity Improvements
    Double-Digit Productivity Improvements

    Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.

  • Advanced Data Extraction Delivers Tangible Results Required For Improved Interoperability
    Advanced Data Extraction Delivers Tangible Results Required For Improved Interoperability

    As interoperability becomes increasingly important, healthcare organizations must adapt their processes to be smarter.

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Intelligent Information: Improving the Customer Experience

    A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.

  • Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs
    Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs

    Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.

  • Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris
    Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris

    Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.

  • Ugly Documents Need Love, Too.
    Ugly Documents Need Love, Too.

    How one service provider delivers high quality images of the most 'interesting' documents (for less!)

  • White Paper: Reading And Processing Checks
    White Paper: Reading And Processing Checks

    As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

  • White Paper: Unstructured Invoice Recognition And Processing
    White Paper: Unstructured Invoice Recognition And Processing

    There is no doubt that imaging technologies such as forms recognition and optical character recognition (OCR) have revolutionized the way companies do business, and have freed up countless man-hours from the tedious and error-prone task of data entry. However, these technologies still rely on the assumption that the data will be located in the same place on every document.

  • The Less Paper Businesses Use, The More Problematic It Becomes
    The Less Paper Businesses Use, The More Problematic It Becomes

    Analysts now see document capture as an important, growing market, however, many organizations and business leaders don’t see how it can be directly applied to deliver a range of practical benefits to the enterprise. This paper considers what motivates organizations to use capture technology, examines specific use cases and highlights some key case studies of successful document capture implementations.

NEWS