Enhancing Customer Service And Enabling E-Commerce With Improved Document Management

Within the last several years, the three separate elected offices that make up the San Diego County Assessor/Recorder/County Clerk (ARCC) merged into one organization. As a single office, the ARCC is required by law to keep a permanent copy of county property records and official documents. With the county processing approximately 1 million property documents annually, managing the associated paper and enabling public access were significant challenges. Submitted by EMC Documentum